The tree and the olive cross are beautiful, however the customer service leaves something to be desired. I sent this tree to someone who had lost a parent, and was not notified by the company that the olive cross that I ordered and paid for was not sent with the tree. I had the person I ordered this gift for searching the packaging as my shipped notification explicitly stated that the cross was included. It wasn’t until I called that I was told that they were out of olive crosses and that it would ship later. It took yet another phone call to obtain the tracking information for the cross. It arrived almost two weeks after the tree did. I ordered them as a set, to be delivered together and was very disappointed to hear that this did not happen. I was also disappointed in the customer service from start to finish and likely will not be a returning customer. My complaints were met with many excuses and I felt as though I was being given an attitude when I voiced my frustrations.
Good Afternoon Jenifer-
Thank you for taking the time to complete a review. Your feedback is important to us.
My deepest thoughts, prayers and condolences for the recipient and their family. The loss of anyone is difficult, let alone your mother, I know that is truly heartbreaking. I am so sorry we fell short of your expectations and the level of customer service that we expect from our employees and you deserve. I know that you wanted this special memorial to be presented and arrive with the same deep felt thought and concern as you had intended when you ordered it as a set.
When we became out of stock of the Olive Cross, we should have in fact notified you and made you aware; you are very correct. Your feedback has made us look at changing the process and policies, for cases as such. In addition, we have taken this opportunity to further train, coach, and counsel our customer service individuals.
You, the customer are the most important reason and purpose of our business, and again I apologize that you did not feel treated this way. If you would ever consider giving us another try, please contact me directly and I can ensure you , I will do everything within my control to "re-earn" your trust and business as a valued customer.
The tree itself is lovely. The service from this company is less than subpar. I couldn’t in good conscious ever recommend them to anyone. I ordered a tree for 3 day shipping. 3 days came and went, it had not be delivered. By day 5 I reached out to this company and they said they would look into it. Day 6 they said it had been lost and they would send a replacement to arrive in 2 days. Being that I paid $35 for shipping I asked they refund that cost because I did not receive the 3 day shipping I paid for. They declined. The tree did arrive on day 8. A memory tree. Way past the funeral and grieving window. Any other company who experiences issues as such makes some attempt to right their wrong, not seeds of life!
I am sorry that your original tree did not arrive on time. We would like to make this right for you, and will be happy to refund the shipping. Please send me your order number, and I will get that processed for you. We apologize for this inconvenience.
The trees themselves were very nice but I had issues with the service. It was not clear which day it would arrive and it arrived late for the service. When I realized it would be late I called and asked for solutions and the only option given was to change the address, which I did. The trees were still delivered to the funeral home late so the bereaved family had to go pick them up. Once when I called and said who I was and what the call was in regards to I was hung up on. Overall this business is not very well run despite having nice products.
I am sorry that there was confusion on when your trees would arrive. I sincerely apologize that your call was dropped. We do strive to provide great customer service and will be working on correcting any issues.
We appreciate your feedback and would love to serve you again in the future. Please call us, when you are ready to place another order and we will make sure the process is smooth.
Once again, I do apologize.