To provide you with the best possible service, you can cancel your order at anytime prior to shipping. However, if your gift is en route or delivered, we will be unable to cancel the order.
To provide you with the best possible service, you can return your order for replacement or refund.
Personalized items are not refundable.
Gift Trees and Plants & Perishable Products
If you have received a defective product, we will replace that product to your satisfaction. To receive replacement product, please call us at toll free 1-866-877-1919.