The box and packaging is very nice. We ordered the large magnolia tree, definitely not as full as the sample one shown on the website. It didn’t have any flowers we knew that was a possibility but it had a couple stakes with it to hold it up just wasn’t as hearty looking as we would have hoped for. The leaves weren’t glossy as well they had a powdery substance would’ve hoped it would be cleaned and shined up.
Hello Nicole,
Thank you so much for sharing your feedback. I completely understand your disappointment—our goal is always to deliver magnolia trees that look as beautiful and full as the images on our site. Even though it is not blooming season, I’m sorry this one didn’t meet your expectations, especially regarding the fullness and the leaves.We would be happy to send you another large magnolia tree in about three weeks, when they are in bloom. We’ll make sure it is carefully cleaned and that the leaves are glossy and ready to shine.Please send me the name and address you’d like us to ship it to, and I’ll arrange for the replacement to go out around the middle of April.
Warmly,
Janelle