Our friends were so looking forward to us receiving their sympathy gift. They told us what day it was to arrive so that we'd be expecting it. I didn't have the heart to tell them that it looked like a few sticks with some leaves. As we own a landscape company I figured I'd nurse it into something following the enclosed instructions (although they were general house plant instructions and not plant specific). I didn't say anything to our friends as to avoid their disappointment. However, everyday I wake up to more and more leaves on the table. It's beginning to look like branches stuck in moss held up with two thin pieces of bamboo in which it comes with. I've had it less than two weeks. I'm sad that the money they spent to show their deep hearted sympathy and thoughtfulness was wasted.
Hello Tamara,
We are so sorry to hear that your tree did not arrive in good condition and that it is not doing well. We understand that is both frustrating and disappointing I will be happy to send you a replacement tree, as we do stand behind our products. Please send me your address, and I will send another Olive tree out for you.
Sincerely,
Janelle
Invasive Jumping Worms Present in Potting Soil
I received an olive tree from your company as a birthday gift this past week. I was dismayed, however, to find a jumping worm in the soil. If you are unaware, this is an invasive and problematic species (see https://www.invasivespeciesinfo.gov/terrestrial/invertebrates/asian-jumping-worm). By shipping plants with infected soil you are spreading them further, putting habitats at risk. I encourage you to assess your practices to reduce the threat of further spreading this invasive worm across the US.
Hello Jina,
Thank you for reaching out to us. We are sorry to hear that there was a worm in the soil of your Olive plant. I understand that is frustrating. I will be happy to look into this for you. Can you please send me a picture of the worm?
Sincerely,
Janelle
Sadly our gift in memory of a family member arrived dead. Hoping to have it replaced as it means a lot to us.
Hello Angelo,
We do sincerely apologize that your Olive tree did not survive. We understand that is frustrating and disappointing, and we do stand behind our products. We will be happy to send a replacement. Please email me back with your address, and I will take care of this for you.
Sincerely,
Janelle