Nice product, but lousy customer experience and service.
I now understand what went wrong with your order. We should not have charged you for shipping on each individual gable gift box since they were all being delivered to the same address. During your live chat conversation, Maria did not have the detailed information about your order.
We will issue you a credit of 50.85. Again, I am sorry you did not have a good customer experience. I hope we can serve you in the future with excellent customer service! Please use the code XXXX for 25% off your next purchase.
Thank you and please don’t hesitate to contact me if you have any further concerns.
It was quite obvious to me that Maria did not have all of the information needed to help and she most certainly pencil whipped the answer back to me without any research of my complaint.
I am very satisfied with the product and your help through this silly process of getting the customer’s questions/needs answered.
Again many thanks for helping my niece through her difficult time.