I ordered this tree and paid additional 2day shipping before the cutoff time in order for it to arrive for visitation. It didn't. It didnt arrive the next day in time for the funeral either. The customer is service is greatly disappointing, as I attempted to contact them via email requesting a refund of my shipping costs and they ignored that email, but they sent an email from the same email address asking me to leave a review. So here we are.

Trees were very skimpy and dropping needles. Look terrible and got better 18-24” pines at Costco for $20, vs the $68 each plus extremely high cost of shipping. Loved ones are better off getting a local gift certificate to a garden center or nursery instead. Extremely disappointed and trees are ridiculous condition for the price.

While my friend was appreciative of the sentiment, the plant arrived late and was also damaged during the delivery process. She said all of the buds had fallen off and the box was clearly mishandled.

Your webpage is confusing. I ordered a tree as a gift for someone who lost a lot of backyard trees in hurricane Helene. The webpage said they would receive a card informing them of the gift purchase and that they would receive the tree in April when it could be planted. Instead they received the tree itself in the middle of December. Now they have a tree in their house that they can't plant until spring. Bad....very bad!!

My friend received his memory tree with no identifying info or care instructions. Very disappointed!

The plant was dropped off at the front step of the of gift receivers house on the front step in full sun and the temperature was over 90 degrees.. She didn't see it until the next day as she pulled right into her garage. So it spent the next day there also... She said it was completely wilted.. and she is trying to bring it back to life..

I was shocked at the size of the plant as it was a $90 investment with shipping. The plant is a good quality, but way overpriced. I won't use your service again. I could have saved a lot of money buying from a local florist. At least there is a guarantee, but I dont think I'm likely to need it.

I wanted to LOVE this gift. In fact, I DO love this gift. I'm talking to the sad empty branches daily, reminded of my mother's passing and how even the tree that was meant to memorialize her can't stay alive either. Before the first frost came, I lovingly potted the olive tree, brought it inside near a bright window, and even bought a raised wheeling tray so it could be rolled as needed towards more light. Within weeks every leaf had fallen. I blamed it on shock, and here it is almost Feb. and even with regular watering, nothing is happening. Not even small bloom is coming through. Some leaves are bendable, but most have cracked when I tried to bend them. I have watched video after video on olive tree care and although I have done everything recommended, I fear it is just not hearty enough for this area of the US to thrive.

Our tree was a gift to our uncle - we included a heartfelt note that was supposed to be included with the tree but was not, so he didn’t know who it came from. The pot it came in was supposed to be the rich olive green color but it was as plain white. Finally, the plant itself looks quite sad and decrepit , not a very hopeful gift for someone who just had a loss. Overall very disappointed.

The tree was spindly looking.

Bought this as a memorial tree. When it arrived, it was wilting, brown, and losing leaves. Called to replace. They first wanted to see if it would revive with watering, but eventually ended up sending a Meyer's Lemon Tree instead. That one arrived perfectly and has been thriving. Would not select Gardenia next time.

I did not know that shipping would be delayed due to weather conditions until after I purchased. This was a sympathy gift and should have been timely, which it was not. Also - the plant died within 4 days of receiving it.There was no communication during the interim of shipping and ordering. I was left wondering when it would arrive.

Was disappointed when the Magnolia tree arrived since it was not in bloom. The web page should have said that it would not have flowers.

This was for a very dear friends death that I sent to her husband and the note was never attached so it took forever for him to figure out who it was from and finally he figured it out and I got a call yesterday I use your company all the time and this was very disappointing

Always ordered without issues this order for our in laws was a rose bush but had spider mites and may need to be tossed

We purchased the tree and the engraved memorial tag/stake to go with it. The tree was lovely but the tag wasn't engraved, it was painted on, and after one night, the entire "engraved" surface was washed away. It now looks as if it were blank. Very low quality. It really added disappointment on top of heartbreak.

This was for my best friend, she lost her dad and I sent it with a gift message. They sent it with a memorial tag for someone else who had passed and she had no idea it was from me. She posted on Facebook asking who had sent it. I was upset and disappointed.

I purchased a olive tree for my brother for the loss of his dog Duke. Instead of receiving the olive tree I ordered he received a small magnolia tree. It was fine but it was not what I had ordered.

The tree and the olive cross are beautiful, however the customer service leaves something to be desired. I sent this tree to someone who had lost a parent, and was not notified by the company that the olive cross that I ordered and paid for was not sent with the tree. I had the person I ordered this gift for searching the packaging as my shipped notification explicitly stated that the cross was included. It wasn’t until I called that I was told that they were out of olive crosses and that it would ship later. It took yet another phone call to obtain the tracking information for the cross. It arrived almost two weeks after the tree did. I ordered them as a set, to be delivered together and was very disappointed to hear that this did not happen. I was also disappointed in the customer service from start to finish and likely will not be a returning customer. My complaints were met with many excuses and I felt as though I was being given an attitude when I voiced my frustrations.

I've ordered before & was pleased with the product & service. This time, I paid for 3 day shipping in order for my loved one to receive the tree in time for the burial of his mother, which was Saturday. The tree finally arrived on Tuesday in freezing weather. All the lady said was there was no guarantee for 3 day with FedEx. REALLY? I wouldn't have ordered if I was told that!

The tree itself is lovely. The service from this company is less than subpar. I couldn’t in good conscious ever recommend them to anyone. I ordered a tree for 3 day shipping. 3 days came and went, it had not be delivered. By day 5 I reached out to this company and they said they would look into it. Day 6 they said it had been lost and they would send a replacement to arrive in 2 days. Being that I paid $35 for shipping I asked they refund that cost because I did not receive the 3 day shipping I paid for. They declined. The tree did arrive on day 8. A memory tree. Way past the funeral and grieving window. Any other company who experiences issues as such makes some attempt to right their wrong, not seeds of life!

The trees themselves were very nice but I had issues with the service. It was not clear which day it would arrive and it arrived late for the service. When I realized it would be late I called and asked for solutions and the only option given was to change the address, which I did. The trees were still delivered to the funeral home late so the bereaved family had to go pick them up. Once when I called and said who I was and what the call was in regards to I was hung up on. Overall this business is not very well run despite having nice products.

I really don't think you want me to give a "review"... I already responded regarding my order.... my husband recently passed away and because he won't be buried my daughters mentioned that they had no place to mourn him... I remembered that I had previously sent remembrance rose bushes to several friends upon their loss and thought I would send the Rose trees to my girls.... one arrived beautiful...the other was half dead.... that wasn't the only negative... I wrote a card but didn't want them to know who sent the tree so I didn't sign the card... if I did it would have read Mom... but someone chose to put my first name as the sender... not my intention...the idea was for them to plant the tree and have a place to "talk" and remember their dad

I didn’t leave room in the message for “from” seeing as this was for a very sad occasion and I needed to say other things. But no idea if they got it or what condition it was in because I’m guessing they don’t know who sent it. I wasn’t able to edit the message later (from my UX). Take a look at ftd.com and see how they make it clear about that.

I sent this magnolia to a friend upon the death of her mother and I had sent several to others over the years. For the first time, I saw what it looked like when delivered. It looked nothing like the picture - it was basically two tall empty branches with withered leaves on the top. I was very disappointed because I had long thought this was a wonderful way to honor a loved one and bring comfort to their family. Now, I will have to rethink this option.

Update to my earlier review: I received my olive tree and gardenia plant during a very cold spell here in Montana. The soil on both plants was frozen solid when they arrived. The plants slowly deteriorated over the next few days. I called customer service and was able to get a hold of a representative who told me to wait a couple more weeks then call back. It’s been well over a month and now I cannot reach anyone after several attempts over the past couple weeks. I’ve left voice messages asking them to return my call regarding my tree and plant. I have also sent an email and still no response. I know they are probably busy with orders but I have been patiently waiting for a response.