The recipient hated it and customer service wouldn't help them

My husband got me a lemon tree as a gift. Only 1 lemon grew and nothing since it looks like the tree is dead no is growing. I was very happy when I received this gift but very disappointed. I order a lot of plants from here and I never disappointed

Leaves fell off within 4 days?

Bought a beautiful flowering plant for my sister due to her husband dying of cancer. He was A beekeeper and I figured this beautiful flowering plant would bring bees to help pollinate and bring my sister happiness. Unfortunately when she planted the plant it Dried up and died period I would love to get a new plant for her due to I spent Over eighty dollars for this plant. Very disappointed!!

Nice products but customer service and processing time are not good. No mention that 2nd day won't get there for 7 days because they process so slowly.

After placing the order, I realized it might be late for the funeral day, so I called and received confirmation that my order would arrive on time. However, it did not. I had to call in and update the address to ship to a home address. So very disappointed as I called to ensure of delivery and the information provided was incorrect. Not sure if I will use their service again.

I had ordered a memorial gardenia for my daughters family who had lost her husbands mother and their childrens grandmother. The plant took two weeks to arrive and when it finally arrived the plant was dead. It was awful to have something arrive dead for a family that was grieving the loss of a loved one. I will never order from Seeds of Life again.

My friends and I purchased this bush for our lifelong friend whose father passed away. She is a very competent gardener within a week the bush died. She contacted company and they advised to fertilize. I contacted the company to replace bush but have not heard back. Now instead of comfort, she has a dead rose bush to remind her of her dad's passing.

Was once great but not so much anymore. I ordered a memory tree for a funeral for a teen girl who took her own life. I opted for free shipping which, had it shipped in a timely manner, would arrive in time. It didn’t. When it finally arrived, no one was at the church so they just held it at FedEx. I received no noticification or communication; no nothing. A friend of the girl’s mom reached out to let me know the tree didn’t show up for the service which is the only reason I knew. That poor mom had to go to FedEx to pick it up, but it doesn’t end there. There was supposed to be a memory plaque included which wasn’t. Again, because I had a dialogue with the mom’s friend, is the only way I knew it was missing. I contacted customer service who apologized & said they would send the plaque but offered absolutely no other restitution other than a generic apology. Never again

Our friends were so looking forward to us receiving their sympathy gift. They told us what day it was to arrive so that we'd be expecting it. I didn't have the heart to tell them that it looked like a few sticks with some leaves. As we own a landscape company I figured I'd nurse it into something following the enclosed instructions (although they were general house plant instructions and not plant specific). I didn't say anything to our friends as to avoid their disappointment. However, everyday I wake up to more and more leaves on the table. It's beginning to look like branches stuck in moss held up with two thin pieces of bamboo in which it comes with. I've had it less than two weeks. I'm sad that the money they spent to show their deep hearted sympathy and thoughtfulness was wasted.

I received an olive tree from your company as a birthday gift this past week. I was dismayed, however, to find a jumping worm in the soil. If you are unaware, this is an invasive and problematic species (see https://www.invasivespeciesinfo.gov/terrestrial/invertebrates/asian-jumping-worm). By shipping plants with infected soil you are spreading them further, putting habitats at risk. I encourage you to assess your practices to reduce the threat of further spreading this invasive worm across the US.

Sadly our gift in memory of a family member arrived dead. Hoping to have it replaced as it means a lot to us.

While the product was beautiful according to recipient it was to arrive at the funeral home Monday and I paid for priority overnight to ensure. I had to re-route once shipping confirmed for arrival 2 days after the service to the son’s home. He received Thursday at his home (3 d at a after) not Monday at the funeral home which I paid over $50 extra in shipping to ensure. I would use again if I had 2 weeks to order, which very few do when it comes to funerals. Communication was terrible.

Plant arrived and the next day started dropping leaves and wilted immediately. I am trying to revive but looks hopeless.

I’ve always had great success ordering products from this company. Friends have mentioned how thoughtful and kind this gift has been. Unfortunately, my last order did not turn out as expected. My friend received a large roll of wrapping paper instead of the tree. I have not been very impressed with the service I’ve received to correct this mistake. I ordered the tree over 20 days ago and it has still not arrived. I am not sure I will order from this company again.

Our clinic purchased this memorial rose bush as a gift for a co-worker whose husband just died. It took almost 2 weeks for it to arrive and it arrived dead. It was shipped in a cheap cardboard box with no regard to protecting a living plant. The shipping updates were a nightmare. I received 5 different emails saying the package was arriving early on 5 different days. None of which it arrived, when I looked at the tracking updates after the missed early arrival date, there was suddenly no shipping info. Buyer beware.

I had purchased one of these for a friend after the passing of her mom and was pleased with the packaging and the quality. I was gifted one of these after the passing of my grandmother in September and again was pleased with the packaging and quality upon arrival but sadly mine did not survive the winter. I’m not sure what happened with it as we had an extremely mild winter.

I ordered a tree for a family member who lost a loved one. Tree never arrived. Ordered a second one, and it also never arrived. Horrible customer service.

It was a thank you gift from my daughter. When it arrived it had webs and holes in the leaves. I reached out to Seeds of Life, and was asked to send pictures and she would contact. I wanted to know what to do to correct the issue. I did not receive a reply. I called again and was told I would get a call back but never have. I would not purchase from this company

My best friends father passed away from Louie Body syndrome from Agent Orange in Vietnam. This man is a true hero and deserves the upmost respect! I asked specifically for this Rose bush to receive special attention due to his service for our free country! When my best friend received it, it was filled with disease and had hardly any leaves to it. Jenelle told me it was in shock after showing a picture. Shock would had been an appropriate description if the rose bush was still alive, but this was way beyond recovery! My biggest disappointment was her trying to pass this off as if I had no idea about gardening and to pass me off as a sucker! My dissatisfaction was apparently enough for her to send a new one which turned out beautiful., be honest and own up to being wrong and pushing dead plants on people! I even told her to put fragile on the box because it was so important to me being taken care of properly and she said she couldn’t. America is free because of this hero, and knowing this rose bush was diseased and sending it out knowing he was a hero disgraces me! I would have gone extra lengths to make sure it was the best rose bush ever! God Bless America- what is left of it 🇺🇸

Order was supposed to deliver on 12/10. It is now 12/22 and still has not delivered. When sending as a sympathy gift and timing is this delayed it makes it seem meaningless upon receipt.

The tree my sister in law received did not look anything like the picture on your website. I am embarrassed that I sent such a sad tree. If I could attach a picture I would.

Did not get a 4’ tree that we paid for. Very disappointed in this time of grief.

I am totally embarrassed at what photo I received from my relative in her time of losing 2 family members in 3 weeks. She asked me to give it a week or so, so I oblige her. She just sent another photo. Oh my goodness, terrible! Most leaves were burnt and rest were dried up, on delivery. The few blooms wear done in.I realize what time of year it is but with what I paid, I should not be embarrassed of what they received. What she has is unexceptable. Not happy customer

The yellow rose topiary was a week late for the memorial service. I had several unreturned emails and voicemails concerning the gift. I have not heard if the family received it in good condition or not.

No where near as advertised. Tree arrived with brown spots on the leaves. Looks as if it's blight of some sort. With the small size of the plant and stress it's under I'm not sure how it will do. What few leaves are on the plant look as if they'll be dropping soon. Had several fallen/dead leaves in the box. Not thrilled at all.

We ordered this for a friend who lost his father. We felt that the beach rose bush would be a nice reminder of a wonderful man who loved the ocean. Unfortunately, the bush was small and half-dead when it arrived. I am not sure it will survive. I am very saddened and disappointed. Won't recommend to others.

It wasn’t a small tree it is more like a twig with a branch I was very disappointed and did not think it was worth the price I paid

I have used this company several times, always pleased with the med oak. I needed something for a family in a condo and customer service suggested the lily. It arrived in pretty rough shape. Three blooms and all were brown and spotted. Several yellow leaves. Shipping label said the package would be 15 lbs, which seems correct for a ceramic pot. The box was actually far lighter, I will check with recipient but I don't think it was ceramic. Emailed customer service, no response.

My daughter-in-law just sent me a picture of the gardenia I sent her for Mother’s Day. She’s disappointed as she tells me it has one dead bloom and very droopy leaves. The picture she sent doesn’t look like a gardenia. It has very large leaves and looks nothing like what I thought I sent. I can send you the picture if you like. Could you please replace it?

Not sure if living in AZ makes a difference in the life of shipping and handling, but for the price that I paid I assumed the handling would have been superb. I sent this plant for my mom for Mother’s Day and I’m embarrassed with the way it showed up. Half of the leaves were missing and the leaves that were on the tree were dead. My mom is super sweet in saying she “will try to revive it” but the way it showed up to her house is unacceptable!

My friends sent me a picture of the rose bush they received and there wasn’t a bud or a bloom on it. I was a bit embarrassed to have sent such a boring gift for my friend’s Mother’s funeral.