Disappointed in quality control
Our tree was a gift to our uncle - we included a heartfelt note that was supposed to be included with the tree but was not, so he didn’t know who it came from. The pot it came in was supposed to be the rich olive green color but it was as plain white. Finally, the plant itself looks quite sad and decrepit , not a very hopeful gift for someone who just had a loss. Overall very disappointed.
Dear Jessica,
I am sorry for the several mistakes we made with your order. We would like to make this right for you. If you are in agreement, we will send a replacement olive tree with gift message and ceramic pot on Monday.
Every one on our team knows how important these memorial gifts and we are very sorry.
Warmly,
Julie
Lovely, perfect memorial gift
We sent this is as a memorial gift to a friend whose stepchildren lost their mother to cancer. As she was a Jewish woman, the olive tree was a fitting tribute to her life and something the children will be able to grow and continue to have over time as they grieve their loss.
Beautiful tree. The family members we sent this to were very touched.
Hello Lucy,
Thank you so much for taking the time to leave us a review. We love to hear how our gift trees can bring comfort to others. And we agree, it is a lasting memorial for a loved one.
Again, thank you so much for taking the time to leave a review, and we look forward to serving you again in the future.
Sincerely,
Janelle