Disappointed in quality control
Our tree was a gift to our uncle - we included a heartfelt note that was supposed to be included with the tree but was not, so he didn’t know who it came from. The pot it came in was supposed to be the rich olive green color but it was as plain white. Finally, the plant itself looks quite sad and decrepit , not a very hopeful gift for someone who just had a loss. Overall very disappointed.
Dear Jessica,
I am sorry for the several mistakes we made with your order. We would like to make this right for you. If you are in agreement, we will send a replacement olive tree with gift message and ceramic pot on Monday.
Every one on our team knows how important these memorial gifts and we are very sorry.
Warmly,
Julie