I purchased a olive tree for my brother for the loss of his dog Duke. Instead of receiving the olive tree I ordered he received a small magnolia tree. It was fine but it was not what I had ordered.
Dear Renee-
Thank you for your recent purchase. We appreciate your feedback .
I sincerely apologize for the mix up with your order. I know you put a lot of thought into this special memorial gift for your brother, and I am sorry that we fell short of your expectations. Although you had said it was not necessary to replace, as our customer service representative had offered, I will still stand behind the offer. I would be willing to make this right for you and re earn your trust and faith in our company.
I know that your brother still appreciated the gesture from you and will also enjoy the beautiful magnolia tree for many generations to come. I hope that he is able to plant the tree and be inspired by the deep roots it will grow, the strong branches that will reach for the sky, and reminisce on the memories with his loyal "best friend". Our pets become one of our family members and we miss them just as much when they cross the rainbow bridge. Sending thoughts and prayers for peace and comfort.
Warmly,
Maleena
Pet One Year Anniversary Death
I ordered this Olive tree as a memorial gift for my best friend who is grieving the loss of her beloved dog, whose one year anniversary of crossing the Rainbow Bridge was Sunday. The website states “All shipments received before1:30 pm EST (Monday - Friday) are guaranteed to depart same day. After the 1:30pm cut off time, orders will be processed the following business day. The website states Seeds of Life ships Monday - Friday”. However, I placed the order late Thursday afternoon, expecting it to be shipped Friday. I paid for 2-day shipping. When I called them Monday morning, I was told that they didn’t ship any orders Friday, with no further explanation. Just that they did not ship Friday-Sunday. So they need to change what is stated very clearly on the website. Orders are NOT shipped on Fridays! I wish I had known that!
Dear Kerrie-
I would like to first give my most sincere apologies and to further explain. I apologize that the customer representative that spoke with you did not give further explanation. We do in fact ship Monday -Friday, except for holidays. However, this last week was an anomaly or a one off and you are correct, we should have updated the website when the realization that we were not going to be able to ship. This was an oversight on our part, and again I am sorry this made us fall short of your epectations.
I truly hope that your friend will feels comfort and peace with your thoughtfull and caring gift. I know this Olive tree will provide a living memorial of their beloved "fur-baby" that can be honored and cherished for many years to come.
I hope that you will entrust in us in the future .
Kind Regards,
Maleena
I purchased the olive tree for my daughter and husband in memory of their beloved rabbit, Angelo. They absolutely loved it. It arrived in perfect condition. I could not be more satisfied with my purchase.
Dear Arlene-
Thank you for your business.
I know how difficult it can be to lose a family pet. Sending thoughts and condolences to your daughter and son in law. We are honored to be a part of your thoughtful gift to them.
Truly,
Maleena
Beautiful memorial for a beloved pet
I wanted to send my brother a lasting memorial for the passing of the family dog and the Olive tree was the perfect gift. The tree was wonderfully packaged and arrived in perfect shape. The personalized gift card and ornament were beautiful and accented the tree perfectly. I would definitely order from here in the future for any type of special and lasting gift.
Beautiful Gift for anyone who has lost a pet
I purchased the olive tree for one of my best friends. She and her family said goodbye to their beloved kitty of ten years when his health rapidly declined in a matter of days. I thought about sending flowers, then found the Seeds of Life website. My friend and I love trees, and I decided this would be the perfect gift for her grieving heart. She contacted me the moment the tree arrived, and said it was one of the most thoughtful gifts she had ever received.