I purchased a olive tree for my brother for the loss of his dog Duke. Instead of receiving the olive tree I ordered he received a small magnolia tree. It was fine but it was not what I had ordered.
Dear Renee-
Thank you for your recent purchase. We appreciate your feedback .
I sincerely apologize for the mix up with your order. I know you put a lot of thought into this special memorial gift for your brother, and I am sorry that we fell short of your expectations. Although you had said it was not necessary to replace, as our customer service representative had offered, I will still stand behind the offer. I would be willing to make this right for you and re earn your trust and faith in our company.
I know that your brother still appreciated the gesture from you and will also enjoy the beautiful magnolia tree for many generations to come. I hope that he is able to plant the tree and be inspired by the deep roots it will grow, the strong branches that will reach for the sky, and reminisce on the memories with his loyal "best friend". Our pets become one of our family members and we miss them just as much when they cross the rainbow bridge. Sending thoughts and prayers for peace and comfort.
Warmly,
Maleena