Ok if you have 2 weeks before funeral
While the product was beautiful according to recipient it was to arrive at the funeral home Monday and I paid for priority overnight to ensure. I had to re-route once shipping confirmed for arrival 2 days after the service to the son’s home. He received Thursday at his home (3 d at a after) not Monday at the funeral home which I paid over $50 extra in shipping to ensure. I would use again if I had 2 weeks to order, which very few do when it comes to funerals. Communication was terrible.
Hello Robin,
Thank you for your feedback, we understand that this should have been delivered in a timely manner, it was frustrating that your order was not delivered as expected. We do sincerely apologize, and that is not up to our standards. Please email me back, and we can make this right for you.
Again, our sincere apologies.
Janelle
This was for a very dear friends death that I sent to her husband and the note was never attached so it took forever for him to figure out who it was from and finally he figured it out and I got a call yesterday I use your company all the time and this was very disappointing
Good morning Ann,
We are so very sorry that the card was not included with your order. We know that is frustrating and disappointing for you, and for your recipient, especially as it was in memory of a loved one. It is not up to our customer service standards and should have been on the outside of the box. We do sincerely apologize that it was not included. Please reach out to us at 1-800-880-4662, and ask for Janelle, or respond to this email. We would like to make this right for you.
Sincerely,
Janelle
