This was for a very dear friends death that I sent to her husband and the note was never attached so it took forever for him to figure out who it was from and finally he figured it out and I got a call yesterday I use your company all the time and this was very disappointing
Good morning Ann,
We are so very sorry that the card was not included with your order. We know that is frustrating and disappointing for you, and for your recipient, especially as it was in memory of a loved one. It is not up to our customer service standards and should have been on the outside of the box. We do sincerely apologize that it was not included. Please reach out to us at 1-800-880-4662, and ask for Janelle, or respond to this email. We would like to make this right for you.
Sincerely,
Janelle