Who's the bum in charge of customer service??
Your webpage is confusing. I ordered a tree as a gift for someone who lost a lot of backyard trees in hurricane Helene. The webpage said they would receive a card informing them of the gift purchase and that they would receive the tree in April when it could be planted. Instead they received the tree itself in the middle of December. Now they have a tree in their house that they can't plant until spring. Bad....very bad!!
Hello David,
Thank you for your order. I do understand your confusion about our site, and I will pass this along to management. Our Large Oak tree is on prebook; however, the Medium Oak tree is being shipped now.
We understand that this was a gift, meant to be of help during a difficult time, and not something to create more work. I can discuss with you, or your recipient, inside care for the tree, until it can be planted.
Customer satisfaction is our top priority, so please respond to this email, so we can make this right for you.
Sincerely,
Janelle
What a beautiful gift for any occasion! Very happy customer!
I ordered two of these this year- one in memory of my boss and another for my nephews birth. Could not have been more pleased with my purchase and the recipients we're very touched. The trees were received in immaculate condition- and planted with love. Looking forward to watching them both grow!! I'm joining the rewards program- I'll be purchasing more!!
Dear Traci -
Thank you for allowing us to be a part of your special gifts, we are honored.
Our commitment to excellence has proven to surpass the typical standard level and we will continue to strive for additional growth and improvements. We look forward to serving you and meeting even your best expectations.
We appreciate your business.
Truly blessed,
Maleena